Important Info on Local Hospitals: Customer Satisfaction
May 10th, 2008
The Metrowest Boston towns are just a short drive to some of the most highly regarded hospitals in the country. I don’t think I have ever heard of Massachusetts residents complaining about the level of care that is available nearby.
There is a survey that I discovered that does highlight some customer satisfaction numbers you may find interesting.
Surveys are interesting subjects because there always seems to be a motivation behind them. This survey was conducted by The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). This government body seems to give hospitals a tool to get better at their care, but more importantly, it gives the consumer a way to compare hospital care.
My wife and I are about to have our second child. This time around we are using Newton-Wellesley Hospital, as opposed to Beth Israel Hospital in Boston the first time around. The choice was strictly based upon health insurance reasons, but if it wasn’t, I would use this site to try to evaluate the level of care.
Our method of choosing a hospital prior to a site like this would be asking a handful of friends about their personal experience during their stay. You can see how this might get a little difficult if you are talking about personal matters with your health.
The Metrowest Daily News wrote a good article about the site and the method of the surveys. Click here for the full story.
The link for the HCAHPS can be reached by clicking here: www.HospitalCare.hhs.gov.
Here in the Metrowest area, there are several regional hospitals for residents to choose from:
Metrowest Medical Center Framingham, MA
Milford Regional Medical Center Milford, MA
Marlborough Hospital Marlborough, MA
Newton-Wellesley Hospital Newton, MA
UMass Memorial Medical Center Worcester, MA
Metrowest Medical Center - Leonard Morse Campus Natick, MA
The survey asks questions of patients regarding noise, cleanliness, communication with staff, clear home recovery instructions, among other areas.
It allows hospital management to track how they do compared to other hospitals and where they are lacking in the eyes of the patient.
Newton-Wellesley Hospital reported an 82% rating of patients who said they would definately recommend the hospital, which was the top score from the hospitals listed above.
I am glad to hear that, and I am sure you will hear about it if I fall within the 18% who doesn’t!
Categories: Framingham, Marlborough, Milford, Natick, Preferred Business
This entry was posted on Saturday, May 10th, 2008 at 12:26 pm and is filed under Framingham, Marlborough, Milford, Natick, Preferred Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Hospitals, nursing homes & hospice need a good place for us to tell how we were really treated. THANK YOU!